Terms and Conditions

  • Payment

    All lessons must be prepaid at least 48 hours before the scheduled start time. Any cash payments must be made at the beginning of the coaching session.

    When paying by cash for discounted concession pricing, the full concession amount must be paid at the beginning of the first coaching session. For online banking or electronic payments, payment must be made 48 hours (2 days) prior to first lesson of the 10 lesson block.

  • Punctuality and attendance

    Be ready to start on time, as your lesson will end at the scheduled time.

    If you are running late and know that you're going to be late starting the session, please text, call or use Facebook Messenger to notify me as soon as possible.

    Consistency in attendance is essential if you want to experience rapid vocal breakthroughs and achieve your vocal development goals.

  • Cancellations and illness

    Cancellations must be made at least 48 hours prior to your scheduled coaching session. This is because I cannot reuse your time slot at shorter than 48 hours of notice for another singer.

    If you are unable to attend a booked coaching session for any reason, please contact me at the earliest time to notify me. Every effort will be made to re-schedule the session at a time of our earliest mutual convenience in the same 7-day week at the sole discretion of Paule.

    No shows/any singer missing in action automatically forfeits that lesson's fee. Additionally, you will be responsible for all collection costs of any unpaid fees.

    If a singer cancels a catch up lesson for any reason, the lesson will automatically be forfeited.

    If Paule needs to cancel your lesson for any reason, the lesson will be rescheduled as soon as possible with you for a mutually agreed time.

    If a client arrives at the RVR caoching studio with any signs of sickness related to colds, influenza, throat infections, respiratory illnesses, fevers, persistent coughs or any kind of oral infection, Paule reserves the right to immediately cancel the session. It is unacceptable to risk Paule's health as a coach or to risk transferring that illness to any other clients.

    If a student is sick, it is their responsibility to contact Paule via phone to let him know the severity of their condition and the singer is still required to provide Paule with a minimum of 48 hours notice of cancellation, because this time cannot be used with another singer on short notice.

  • Refund policy

    There are no refunds provided should a singer decide to not turn up and not provide the minimum reasonable notice period of 48 hours before the session is due to start.

    The only exception to this rule is of course in a genuine medical emergency, at the discretion of Paule.

    There are no refunds provided if a singer has booked and paid for a coaching session in advance and decides to cancel. This is simply because this coaching time has been expressly reserved for that singer's development and the coaching session time can't be re-used on short notice with another singer.

  • Coaching participation

    Spectators or guests are not permitted in the coaching studio while a session is taking place.

    Exceptions that are permitted are parents or guardians of child students under the age of 12 years old and/or students with special requirements (once again, this is permitted on a case-by-case basis at Paule's discretion).

  • Intellectual property

    Paule's copyrighted and original coaching materials, exercises and training methodology shall be provided to the student for his/her individual use only i.e. single user license. Students are not authorised to share, copy, distribute, or otherwise disseminate any materials received from Paule and RVR in any form, including but not limited to: online or social media, electronic, physical, or otherwise without the prior written consent from Paule at Rapid Vocal Results.

    All intellectual property, including Paule's RVR coaching exercises/examples and methodology are copyrighted materials. At all times they remain the sole property of Paule at Rapid Vocal Results. No license to sell or distribute Paule's materials is granted or implied.

  • These terms and conditions

    Rapid Vocal Results reserves the right to update the the coaching terms and conditions policy at any time. Every effort will be made to inform you of changes in a timely manner.

    This page was last updated on the 9th of January, 2023.