Terms and Conditions

Coaching Terms and Conditions


All lessons must be prepaid at least 48 hours before the scheduled start time. Any cash payments must be made at the beginning of the coaching session.

When paying by cash for discounted concession pricing, the full concession amount must be paid at the beginning of the first coaching session. For online banking or electronic payments, payment must be made 48 hours (2 days) prior to first lesson of the 10 lesson block.

Punctuality and attendance

Be ready to start on time, as your lesson will end at the scheduled time.

If you are running late and know that you're going to be late starting the session, please text, call or use Facebook Messenger to notify me as soon as possible.

Consistency in attendance is essential if you want to experience rapid vocal breakthroughs and achieve your vocal development goals.

Cancellations and illness

Cancellations must be made at least 48 hours prior to your scheduled coaching session. This is because I cannot reuse your time slot at shorter than 48 hours of notice for another singer.

If you are unable to attend a booked coaching session for any reason, please contact me at the earliest time to notify me. Every effort will be made to re-schedule the session at a time of our earliest mutual convenience in the same 7-day week at the sole discretion of Paule.

No shows/any singer missing in action automatically forfeits that lesson's fee. Additionally, you will be responsible for all collection costs of any unpaid fees.

If a singer cancels a catch up lesson for any reason, the lesson will automatically be forfeited.

If Paule needs to cancel your lesson for any reason, the lesson will be rescheduled as soon as possible with you for a mutually agreed time.

If a client arrives at the RVR coaching studio with any signs of sickness related to colds, influenza, throat infections, respiratory illnesses, fevers, persistent coughs or any kind of oral infection, Paule reserves the right to immediately cancel the session. It is unacceptable to risk Paule's health as a coach or to risk transferring that illness to any other clients.

If a student is sick, it is their responsibility to contact Paule via phone to let him know the severity of their condition and the singer is still required to provide Paule with a minimum of 48 hours notice of cancellation, because this time cannot be used with another singer on short notice.

Refund policy

There are no refunds provided should a singer decide to not turn up and not provide the minimum reasonable notice period of 48 hours before the session is due to start.

The only exception to this rule is of course in a genuine medical emergency, at the discretion of Paule.

There are no refunds provided if a singer has booked and paid for a coaching session in advance and decides to cancel. This is simply because this coaching time has been expressly reserved for that singer's development and the coaching session time can't be re-used on short notice with another singer.

Coaching participation

Spectators or guests are not permitted in the coaching studio while a session is taking place.

Exceptions that are permitted are parents or guardians of child students under the age of 12 years old and/or students with special requirements (once again, this is permitted on a case-by-case basis at Paule's discretion).

Intellectual property

All intellectual property, including Paule's RVR coaching exercises/examples and methodology are copyrighted materials and at all times remain the sole property of Paule at Rapid Vocal Results. All intellectual property rights developed, adapted, modified, or created by Paule in the provision of coaching services will at all times vest, or remain vested in Paule. No license to sell or distribute Paule's materials is granted or implied.

Paule's copyrighted and original coaching materials, exercises and training methodology shall be provided to the student for the purposes of his/her individual use only i.e. single user license. Students are not authorised to share, copy, distribute, or otherwise disseminate any materials received from Paule and RVR in any form, including but not limited to: online or social media, electronic, physical, or otherwise without the prior written consent from Paule at Rapid Vocal Results.

This clause will survive the termination or expiry of these Terms and Conditions.


You must keep confidential, and not use or permit any unauthorised use of, all confidential information which includes any information that is:

  1. is disclosed to you in connection with the provision of coaching services to you,
  2. relates to Paule’s Rapid Vocal Results business or affairs, or
  3. relates to Paule’s intellectual property,

whether or not such information or documentation is reduced to a tangible form or marked in writing as “confidential”, and howsoever you receive that information.

This clause will survive the termination or expiry of these Terms and Conditions.

These terms and conditions

Rapid Vocal Results reserves the right to update the the coaching terms and conditions policy at any time. Every effort will be made to inform you of changes in a timely manner.

This page was last updated on the 17th of April, 2023.

Website Terms of Use

Welcome to Rapid Vocal Results! Before you use our site, please read these terms of use, as they contain important information.

This website (Site) is operated by Paule Enso (we, our or us). These website terms of use (Terms) apply to your use of, and access to, the Site.

How you consent to these terms of use

If you access and/or use our Site, you are taken to have agreed to these Terms. Please read these Terms carefully – if you don’t agree to them, then you must cease using our Site immediately.

Information and availability

Please note that the content and materials on the Site (Content) are factual information only, are not comprehensive and are for general information purposes only. We use reasonable attempts to ensure the accuracy and completeness of our Content and we provide our Content in good faith. To the maximum extent permitted by law, we make no representation or warranty in relation to any of the Content and are not liable for any loss arising from your reliance on our Content. We also do not warrant that access to the Site will be uninterrupted, error-free or free from viruses. You read, use and act on our Site and our Content at your own risk.

Your licence to use our Site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

When we make changes to these terms of use

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Content is subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.


We respect your privacy and understand protecting your personal information is important. Our Privacy Policy (available on our Site) sets out how we will collect and handle your personal information.

Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site, all of our Content and any copyright, registered or unregistered designs, patents or trade mark rights and domain names (Our Intellectual Property).

We authorise you to access and use the Site solely for your own personal, non-commercial use and to display, print and download the Content onto your personal device provided that you do not remove any copyright notice included in Our Intellectual Property.

You must not use the Site, or any of the Content, for your commercial purposes, including, for example, to advertise your own business or for any other revenue generation activity and you must not use the Site, including the Content, in any way that competes with our business.

Subject to the above, your use of our Site and your use of, and access to, the Site and any Content does not grant or transfer to you any rights, title or interest to Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:

  1. copy or use, in whole or in part, any of Our Intellectual Property;
  2. reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
  3. breach any intellectual property rights connected with Our Intellectual Property, including (without limitation) altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website or platform, or creating derivative works from Our Intellectual Property.

Nothing in the above clause restricts your ability to publish, post or repost Content or Our Intellectual Property on your social media page or blog, provided that:

  1. you do not assert that you are the owner of the Content or Our Intellectual Property;
  2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
  3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
  4. you comply with all other terms of these Terms.

Conduct we don’t accept

When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute. This includes:

  1. anything that would constitute a breach of an individual’s privacy or any other legal rights;
  2. using our Site to defame, harass, threaten, menace or offend any person;
  3. using the Site for unlawful purposes;
  4. interfering with any user of our Site;
  5. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  6. using our Site to send unsolicited electronic messages;
  7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
  8. facilitating or assisting a third party to do any of the above acts.

Third party sites

Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site. We will make it clear by notice you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Affiliate programmes

Some links on this website may direct to store pages where products or services are available for purchase. Sometimes I may earn a tiny commission from the sale of these goods or services, which helps to maintain the quality of this website and my coaching services.

In keeping with my "No BS" policy, I will only ever recommend products or services that I personally use, or have had a positive experience with and believe to be in the best interest of my students or readers.

As an Amazon Associate I earn from qualifying purchases.

Our liability is limited

To the maximum extent permitted by law, we exclude all liability for any loss or damage of any kind (including consequential loss, indirect loss, loss of profit, loss of benefit, loss of opportunity or loss of reputation) (Liability) whether under statute, contract, equity, tort (including negligence), indemnity or otherwise arising out of or in connection with the Site or the Content.


To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

What happens if we discontinue our Site

We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Terminating these terms

These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Which laws govern these terms of use

If you are in New Zealand and a consumer of products or services, you may have certain rights and/or remedies under the New Zealand Consumer Guarantees Act 1993. When a guarantee under the Consumer Guarantees Act 1993 is breached, you may be entitled to a range of remedies. For the avoidance of doubt, nothing in these Terms is intended to exclude, restrict or modify a consumer’s rights under the New Zealand Consumer Guarantees Act 1993.

Your use of our Site and these Terms are governed by the laws of New Zealand. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New Zealand.

Our Site may be accessed throughout New Zealand and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access our Site from outside New Zealand, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us via email.